1) Terms and Conditions a) Payment methods (card binding, Touch 'n Go, etc.) b) Shipping methods (e.g., land, sea, air freight) c) We do not accept "verbal reservations"; all orders are confirmed only upon payment d) Customers must complete payment within 24 hours after order confirmation (unless otherwise stated) e) Customers must inspect the goods upon delivery for any issues (damage/shortage/wrong items). Please contact us within 24 hours if problems are found f) Orders cancelled after processing will incur a 15% restocking fee g) We reserve the right to refuse service to anyone violating our policies h) All custom-made products cannot be canceled or returned once production begins 2) Privacy a) We are committed to taking reasonable measures to protect your personal data b) Information collected includes name, address, phone number, and email c) Financial information is encrypted and stored securely d) We may use your contact information for order-related communications only e) Customer data will never be sold to third parties 3) Returns & Refunds a) Refunds available within 7 days (excluding customized items) b) Unshipped orders can be refunded with 10% processing fee c) Customs delays are customer's responsibility d) Shipping damages require insurance claims e) No returns for non-quality issues f) Wrong items must be reported within 48 hours g) Refunds will be processed within 5-7 business days h) Return shipping costs are customer's responsibility i) All custom products are final sale - no cancellations or returns accepted 1) 条款与条件 a) 支付方式（绑定银行卡、Touch 'n Go 等） b) 运输方式（如陆运、海运、空运） c) 不接受"口头预留"，以付款为准 d) 订单确认后24小时内需完成付款 e) 收货时请当场验货（破损/短缺/错发），24小时内反馈问题 f) 订单处理后取消将收取15%的退货手续费 g) 我们有权拒绝服务违反政策的客户 h) 所有定制产品一旦开始生产即不可取消或退货 2) 隐私政策 a) 我们承诺保护您的个人数据安全 b) 收集信息包括姓名、地址、电话和邮箱 c) 财务信息会加密安全存储 d) 联系方式仅用于订单相关沟通 e) 绝不会向第三方出售客户数据 3) 退换货政策 a) 7天内可退款（定制商品除外） b) 未发货订单可退款，收取10%手续费 c) 清关延误由客户承担 d) 运输损坏需走保险理赔 e) 非质量问题不退换 f) 错发商品需48小时内反馈 g) 退款将在5-7个工作日内处理 h) 退货运费由客户承担 i) 所有定制产品均为最终销售 - 不接受取消或退货